Returns Policy

 

RETURNING NON-DEFECTIVE PRODUCTS

To obtain a full refund of the amount spent on the returned product(s), the product(s) being returned must be returned according to

Ten50Boutique returns process and procedures.

 

RETURNING A NON-DEFECTIVE PRODUCT

You can return a product if you are not satisfied with the purchase, PROVIDED THE PRODUCT MEETS THE FOLLOWING CRITERIA:

  • Please contact us within 10 days of item being delivered, to make a return

  • The item must be in a re-sellable condition

  • The item to be returned must be in its original Ten50Boutique packaging, with all labels attached

  • The product must not be altered or repaired in any way whatsoever

 

Please send all returns via Courier, to our store the address on the website within 3 – 5 working days

  • Please ensure that the item(s) are packed in the packaging they were received in, or that they are easily identifiable 

  • Collection and return to our shop can take up to 4 working days for Main centers and 8 working days for Outlying / Regional areas from date of logging return.

  • Once the returns have reached our warehouse, each of the items in your return will be inspected before the return is processed and the refund or store credit initiated.

  • Store credits will be sent immediately via email and cash refunds can take up to 7 working days to reflect depending on method of refund and banking institutions.

  • You will receive a cash refund or store credit (Your choice) for the dollar value of the Product you paid.

 

Returning A Defective Product

 

Ten50Boutique Warranty:

If the returned product is found to be defective, the customer is entitled to either be fully refunded or Ten50Boutique will replace the product with the same product or similar items of similar value.

 

If the returned product is found NOT defective, is commercially acceptable and is suitable for the purpose intended, customer will NOT be entitled to any refund or replacement whatsoever but will be liable for all costs associated with having the item re-delivered to the customer.

 

Please note that the customer is not entitled to any refund or replacement under the Ten50Boutique Warranty if: 

  • Damage of product was due to incorrect usage

  • Damage or faults are due to normal wear and tear

 

Returning Wrong/ Incorrect Product(s)

Ten50Boutique endeavours, to take all reasonable steps to ensure that the product ordered, will be the same product delivered, ensure product availability, the purchase price reflected on our site are accurate.

 

However, in the rare event that Ten50Boutique delivers the incorrect product due to human error, kindly please return the product to us, in its original packaging, with labels intact. We will arrange collection and delivery of the correct item to the customer as soon as possible.

Processing of Refunds and Store Credit 

Should a customer be entitled to a refund for any reason, the customer will be refunded back using the form of payment used to fulfill the order, unless otherwise, customer opts for a replacement of the product with another or a store credit. 

 

If the customer requests a refund, it will be deposited back in the account it came from via EFT, or refunded as a store credit within 10 business days of the product being cleared by our Quality inspectors.

 

If the credit does not reflect in your account after 15 days, kindly please contact us on 0444 525 062 or email us on info@ten50boutique.com

Have any questions or concerns ? We’re always ready to help! Contact us at at enquiries@ten50boutique.com

 

Privacy Policy

When you visit this page www.ten50boutique.com, you agree to the terms and conditions of our privacy policy. This website is not intended for children and therefore, we will not knowingly collect data relating to children. We will not keep any information longer than necessary.

 

We will keep your personal information private and confidential at all times, by restricting access to customer personal information and restrict unauthorized use of computers. Ten50 Boutique undertakes not to share and sell information provided to us by our customers. 

 

Personal information that we will collect includes:

  1. Name and surname

  2. Billing Address/ delivery address/ postal address

  3. Identification documents

  4. Mobile number and/or phone number

  5. Email address

  6. Date of birth

  7. Postcode 

  8. Personal preferences

  9. Bank account information, in situations whereby there are refunds to be processed

 

Customer information will only be disclosed to:

  1. Ten50 Boutique employees, to assist you with your transactions and delivery of your products

  2. Our third-party service providers for improvement of our service, and/or to allow them to perform a service or transaction and to offer a professional service to our customers. Please note that we are not responsible for third party privacy policies, they have their own privacy policies that they adhere to. 

 

Customers must please note that in certain situations and circumstances, Ten50 Boutique might be obliged to share customer personal data by law enforcement agents.

 

Our customers are not legally obliged to provide us with any personal information, but they do so at their sole discretion and own voluntary consent. Customers may unsubscribe from any promotional communications at any time via our website or our customer service department

 

 We will only collect information from you, relevant to us, for the following reasons:

  1. To identify you as our customer

  2. To share promotional and marketing material to you, via email, service messages and or other channels, if you consent to it

  3. To communicate order statuses, 

  4. For transactional communications and updates

  5. To update you on delivery of your products and delivery notifications

 

When you visit our website www.ten50boutique.com , the following information might be collected

  1. The device used 

  2. Internet service provider

  3. IP ADDRESS

  4. Domain server

  5. pages visited on website

  6. Clicked pages on website

  7. amount of time spent on our website

  8. other statistical data

 

We may use data collected from you to form opinions of what you may be interested in, from our product offering, and advertise that to you.

 

We do not collect data on your sexual orientations, health status nor any criminal convictions

 

We are committed to adhering to Australian Privacy laws and its supporting principles. If a customer believes that their private information has been tampered with, please contact us at enquiries@ten50boutique.com

 

Ten50 Boutique reserves the right to modify and amend the Privacy policy at any time we deem it necessary and any changes will be published on our site.

© 2019 by Ten50Boutique

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Shop H20A, Level 3,

Neeta City Shopping Centre,

54 Smart Street,

Fairfield NSW 2165